Our goal at High

 Desert Family Services Inc. is to create a climate and culture that nurtures and develops each individual we have contact with.  

To all of the individuals we serve:  we strive to assist you in developing all of your abilities and skills so that you have the best quality of life possible.  We welcome you into our programs.  Each time you enter our doors, you should feel welcomed and supported.   We make a pledge to be an active part of your team and your support system.  We care about each of you and respect you, your ideas, wants and needs.

To our Providers and Foster Families:  we strive to support you in caring for the individuals in your home.  We value the work you do.  We recognize your caring, compassion, and dedication.  We make a pledge to be available to you when you need assistance or when you just need support.  We look forward to your continuing to be a part of our organizational family.

To our Staff:  we strive to support you in continuing to establish and maintain this culture and climate of quality.  We depend on you, your professionalism, your caring and compassion. We appreciate and value all of the many things you do for our organization. Each of you is important to us. We pledge to support you in your professional growth and in realizing your work goals for the future. We are dedicated to making this organization one you will choose to make a part of your life for many years.

To All Our Stakeholders:  we strive to do our very best

Quality is a difficult concept to truly understand.  It means something different to each person.  To some it is like perfection, unattainable but always worth striving for, and to some it is achieving excellence.  But at High Desert it not only “counts” but it is at the center of each of our actions.  In every service we provide, in every goal we set for ourselves.  So we may not be able to define what Quality is, but we know it when we see it.  It is in every goal reached, every smile, every friend met, and every family dinner.

 

In order to ensure quality service, High Desert has a dedicated Quality Assurance Department that:

• Develops an annual Quality Improvement Plan

• Conducts intensive reviews on a quarterly schedule

• Provide training

• Maintain compliance with state and federal regulations

• Conduct interviews and satisfaction surveys with persons served, independent contractors, employees, and other stakeholders to gain input on our services and opportunities for improvement.